Our service entitles the following that We would like to inform and put in notice,
- Top-up to Your wallet: We pledge to return/refund the deducted amount within 5-7 working days under the following conditions,
- Any technical snag associated with the transaction
- All the free credit will be deducted before the return takes place
- Payment made to machine service: Incase the machine fails to deliver the requested service, We will transfer Your credit to another machine to accomplish the required service, or,
- We will transfer back the credited amount back to Your wallet so that You can perform the service next time.Or,
- If the machine fails to start, it will auto-credit the amount back to Your wallet to reinstate the service request again, if You wish to.
In order to exercise Your right of cancellation, if not automatically reimbursed, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:
We will reimburse You no later than 5-7 workings days from the day on which You have performed the service request with us. We will offer free credit to You equivalent to the spent made, and You will not incur any fees for such reimbursement.